Neos tries to offer the best comfort possible to reduce any kind of obstacle that a person with motor disabilities could find, both on board of its aircrafts and during the different stages of the travel in the airport. The management of the reception and boarding of passengers with reduced mobility is on charge of the airport’s handler, whose task is to offer the adequate support and access to the different areas, including the boarding with special vehicles. Since Neos has a wide range of destinations in different parts of the world, we ask you to keep in mind that each airport has different infrastructures and equipment and can provide a diversified type of assistance. The goal of the assistance service is to ensure that passengers can embark or disembark from our aircraft, a process that can be carried out with elevators, manual or electric wheelchairs or with other methods (such as arm support performed by specialized and competent staff). It is important to check if these special needs were promptly notified to the agency during booking up to a maximum of 2 days before departure, in order to make the airport handler able to offer the maximum assistance possible.
According to the law (CE) No 1107/2006 and in order to offer to people with disabilities and with reduced mobility, the possibility to travel in similar condition of the other passengers, Neos informs about the security procedures enforced on board of its aircrafts. In compliance with the security standards, passengers with reduced mobility cannot be allocated on board in positions that can obstruct the emergency devices (‘emergency exits’) or the fast evacuation of the other passengers.
In order to guarantee a better service both during the boarding and disembarking and during the flight, passengers with reduced mobility needing specific assistance, must be at the check-in at least two hours before the flight’s departure.
According to law in force, Neos limits the number of passengers with reduced mobility up to 10 (of whom a maximum of 5 if unaccompanied). Passengers travelling with WCHC (assistance to aircraft seat) is limited to a maximum number of 2, if unaccompanied. Neos allows the boarding of one guide-dog in each flight for free. The animal must be provided with all the necessary documents and with a muzzle. The boarding of deaf-mutes will be limited to a number of 5.
Wheelchairs
Folding wheelchairs, in passenger’s wake, will be transported without any additional fare.
Stretchers
Stretchers are not allowed on Neos’ flights.
Our crew cannot help you with:
- assistance in the toilet
- lifting or carrying you
- assisting you with meals
- administering medication or supervising the taking of medication
