CORONAVIRUS (COVID-19) UPDATES

Travelling to Cape Verde

Cape Verde authorities request the following requirements for passengers arriving:

• 72h negative PCR test or 48h negative Antigen test
  
  OR
  
  
• Complete vaccination
  
  OR
  
  
• Recovery certification with a negative PCR test done on the last 14 days and no more than 90 days
• Fill out the pre-registration form at https://www.ease.gov.cv/
• Before arriving in Cape Verde it is mandatory to fill out a “public health form”, through the website https://igrp.gov.cv/IGRP/app/webapps?r=controle_sanitario/FichaVigilanciaControleSanitario/index&dad=controle_sanitario&p_fwl_toolsbar_2=en_lang&target=_blank&isPublic=1
• Fill out the online self-certification before departure from Italy by entering the MY BOOKING section from the home page starting 48 hours before the flight

Travelling to Italy

Please check all the requirements for passengers arriving in Italy from abroad as written at the top of this page (see NEW: RETURN TO ITALY FROM ABROAD ) Fill out the online self-certification before departure by entering the MY BOOKING section from the home page starting 48 hours before the flight

IMPORTANT

We remind that is passenger’s responsibility to continuously check information provided by local authorities, since here could not be included the latest information released by each government.

Viaggiare Sicuri: www.viaggiaresicuri.it
Government of Cape Verde: https://www.governo.cv/

From Italy to China

Passengers departing to China shall:

• Take a nucleic acid and an IgM anti-body tests within 48 hours before departure. Passengers must take the tests at a public or private medical institution recognized by the Italian government. Passengers must present the negative results of both tests at check-in counters. Children under 3 years old are not required to take the tests. Tests made before 48 hours prior to departure will be denied boarding. You can find the list of the designated labs at this link: http://it.china-embassy.org/ita/lstz/P020210511826979639568.pdf
• Take the rapid Covid-19 test at the airport before going to the check in counters. This test, established with the collaboration with Sea and Gruppo San Donato, is free of charge but it is mandatory for the embark. The rapid test will be carried out in a dedicated area inside the airport, with separated entrance and exit. Entry is at ARRIVALS DOOR 5. All passengers will receive a privacy disclaimer and an certificate of test execution following the regional note prot. G1.2020.0037779 of 05.11.2020 issued by Regione Lombardia. In case of positive result, the passenger will not be able to board the flight and will undergo a molecular test on site. The cost of the test will be entirely covered by Neos. We strongly suggest going to the airport 6 hours before the flight.
• Fill out the online self-certification form before departure from Italy by entering the MY RESERVATION section or the WEB CHECK IN available starting from 48 hours before the flight. Please be sure to have your nucleic acid IgM anti-body tests ready to be uploaded in pdf format. Passengers are required to fill in all the required fields and to download the MOLECULAR TEST DOCUMENTATION and INFORMATION NOTICE for the rapid test. These two documents must be printed and brought to the airport on the day of departure.
• Show the green QR code with the "HS" mark within its validity period to the check in counter. For further information please visit the page www.hrhk.cs.mfa.gov.cn
• Visa issued after November 3rd 2020 or visa type “C”. Diplomatic, Service or Courtesy visas are also valid (ONLY FOR NON-CHINESE NATIONALITY PASSENGERS)
• Valid identity document (FOR CHINESE NATIONALITY PASSENGERS)
• Mainland Travel Permit for Hong Kong and Macao Residents (FOR HONG KONG AND MACAO PASSENGERS)

From China to Italy

• Please check all the requirements for passengers arriving in Italy from abroad as written at the top of this page (see NEW: RETURN TO ITALY FROM ABROAD )
• Fill out the online self-certification before departure by entering the MY BOOKING section from the home page starting 48 hours before the flight
• All passengers flying to Italy from Nanjing need to provide a negative result of covid (PCR test) within 48 hours (English or Chinese) before departure to enter the Nanjing Airport

IMPORTANT

We remind you that travel to / from China is prohibited except for the reasons listed in the DPCM in force (ex. urgency, work, study, health, return to residence). It is the passenger's responsibility to check the conditions of entry into the destination country and to obtain all the required documents. Please check with the relevant authorities before you fly as the most recent government information may not be included on our website.

Chinese embassy in Italy: www.it.china-embassy.org
Italian embassy in China: www.ambpechino.esteri.it
CAAC website: www.caac.gov.cn
QR code: www.hrhk.cs.mfa.gov.cn

Flights suspended until 31/05/2021

The holders of reservations with departure until 31/05/2021 will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.

Travelling to Cuba

Cuba authorities request the following requirements for passengers arriving:

• Passengers travelling to Cuba, will have to carry out a COVID-19 PCR test with a negative result. The test must be carried out no more than 72 hours before departure.
• Fill out the online self-certification before departure from Italy by entering the MY BOOKING section from the home page starting 48 hours before the flight
• It is mandatory that the passenger also has a paper copy of the test with a negative result that must be shown when arriving in Cuba
• For foreign and Cuban passengers not resident in Cuba (even if in possession of a Cuban passport) a hotel reservation is required which can be made before departure from Italy as well as upon arrival in Cuba.  The hotel must be declared to the Cuban authorities as the place of isolation and epidemiological surveillance which for at least 6 days after their entry. The cost of the stay is charged to the passenger. For more information on the facilities recommended by the Cuban Government (NOT mandatory) please consult the following link: www.viajescubatur.com
• Cuban passengers residing in Cuba, upon their arrival, will be directed by the authorities to an isolation and epidemiological surveillance center organized by the Cuban government where they will have to stay for at least 6 days from their entry. The cost of the stay is borne by the Cuban government.
• A first PCR test is mandatory for all foreign and / or Cuban passengers upon arrival at the airport in Cuba. A second PCR test will be performed 5 days after their arrival only for Cuban passengers residing in Cuba
• Starting from 1st December, all arriving travelers must pay a health tax at the airport amounting to 30 USD or the equivalent in another convertible foreign currency

Travelling to Italy

Please check all the requirements for passengers arriving in Italy from abroad as written at the top of this page (see NEW: RETURN TO ITALY FROM ABROAD ) Fill out the online self-certification before departure by entering the MY BOOKING section from the home page starting 48 hours before the flight

IMPORTANT

We remind that is passenger’s responsibility to continuously check information provided by local authorities, since here could not be included the latest information released by each government.

Travelling to Egypt from Italy

• Passengers must have a PCR test with negative result taken at most 72 hours before departure of the last direct flight to Egypt.
• PCR certificate will be accepted if it includes the hour and the date of sampling, which is the date on which the 72 hours will be counted.
• PCR certificate will be accepted if it’s issued by an authorized accredited laboratory. The test result must have a stamp of the issuing laboratory or a QR code.
• PCR certificates must indicates that the type of test is (RT - PCR).
• PCR Certificate is accepted in Arabic or English language.
• Children under 6 years old are exempted from the test
• All passengers must Complete Public Health Form prior arrival (DOWNLOAD HERE)
• Egyptian citizens can go back to Egypt even if the passport is expired
• Italian passengers can go to Egypt only for jwork/study/health/absolute emergency/returning home purposes

Travelling to Italy

• Please check all the requirements for passengers arriving in Italy from abroad as written at the top of this page (see NEW: RETURN TO ITALY FROM ABROAD )
• Fill out the online self-certification before departure by entering the MY BOOKING section from the home page starting 48 hours before the flight

IMPORTANT

We remind that is passenger’s responsibility to continuously check information provided by local authorities, since here could not be included the latest information released by each government.

Viaggiare Sicuri: www.viaggiaresicuri.it

Travelling to Greece

Greek authorities request the following requirements for passengers arriving in Greece:

• Passengers travelling to Greece will have to carry out a COVID PCR test with a negative result. The test must be carried out no more than 72 hours before entering Greece or a rapid antigen test performed no more than 48 hours before entering Greece. Passengers must show the result of the test in digital or printed form in one of below languages: Italian, french, English, Russian , Spanish. The test is not mandatory for children under age 12.
  
  OR
  
  
• To have completed the vaccination for Covid-19 at least fourteen (14) days before scheduled arrival and to present a vaccination certificate, in either English, French, German, Spanish, Italian or Russian , issued by a public authority, in accordance with the relevant registration. The certificate includes the full name of the passenger, as registered in the document (passport or ID card) , the type of vaccine given, the number of doses and inoculation dates.
  
  OR
  
  
• To present proof of recovery from Covid-19, valid as of two months after positive PCR or ntigen test up to nine months either in english, french, german, spanish, italian or russian, properly issued, in accordance with the relevant legislation. The above obligation, include children over the age of 12.
  
  It is also mandatory to:
  
  
• at least 48 hours before arriving in Greece to fill out a “passenger locator form”, through the website https://travel.gov.gr . It is mandatory to show the QR code (printed or digital) at the check in counter and at the arrival in Greece.
• It is mandatory for all passengers to fill out the online self-certification before departure from Italy by entering the MY RESERVATION section from the home page of our site starting 48 hours before the flight or by entering the WEB CHECK IN 48 hours before departure

Travelling to Italy

Please check all the requirements for passengers arriving in Italy from abroad as written at the top of this page (see NEW: RETURN TO ITALY FROM ABROAD).

Please remember to fill out the online self-certification before departure by entering the MY BOOKING section or WEB CHECK IN section from the home page starting 48 hours before the flight

IMPORTANT

We remind you that it is your responsibility to check the websites of the relevant authorities as the most recent government information may not be included on our website.

Flights suspended until 30/09/2021

The holders of reservations with departure until 30/09/2021 will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.

Travelling to Iceland

Icelandic authorities request the following requirements for passengers arriving in Iceland:

• All vaccinated passengers, as well as those with a confirmed previous infection, must present a negative COVID test before boarding. Both a PCR test and a COVID-19 rapid antigen test are accepted. The test must have been taken within 72 hours before departure. Travelers must also bring proof of vaccination.
• Passengers without a certificate of vaccination or a certificate that they have had COVID-19 must a) present a negative PCR test certificate against COVID-19. Rapid antigen tests are not valid. The test must have been taken within 72 hours before departure on the first leg of the journey b) undergo testing upon arrival to Iceland c) quarantine for five days d) go for another test at the end of quarantine
  
  It is also mandatory to:
  
  
• before arriving in Iceland all passengers must register on the website https://visit.covid.is/registration/ also indicating the day of their departure from Iceland to Italy.After the registration, passengers will receive a barcode.
• It is mandatory for all passengers to fill out the online self-certification before departure from Italy by entering the MY RESERVATION section from the home page of our site starting 48 hours before the flight or by entering the WEB CHECK IN 48 hours before departure

Travelling to Italy

Please check all the requirements for passengers arriving in Italy from abroad as written at the top of this page (see NEW: RETURN TO ITALY FROM ABROAD).

Please remember to fill out the online self-certification before departure by entering the MY BOOKING section or WEB CHECK IN section from the home page starting 48 hours before the flight

IMPORTANT

We remind you that it is your responsibility to check the websites of the relevant authorities as the most recent government information may not be included on our website.

Travelling to Israel

Passengers travelling to Israel must:

• Take a PCR covid-19 test 72 hours before departure. Travelers will be permitted to board plane if they present a negative test result written in English that has the traveler's passport number. This requirement applies to all people of all ages arriving in Israel, including vaccinated and recovered travelers. Only PCR tests are admissible, rapid tests are not accepted. For futher information please visit https://corona.health.gov.il/en/directives/air-travel-covid19-green/
• Fill out the online form no more than 24 hours before the scheduled departure to Israel.
• Take a PCR test after at Tel Aviv airport after arrival. Testing at the airport is in addition to the pre-departure test. For furtherer information please visit https://testngo.femi.com/en/sign-in

Travelling to Italy

Please check all the requirements for passengers arriving in Italy from abroad as written at the top of this page (see NEW: RETURN TO ITALY FROM ABROAD).

Please remember to fill out the online self-certification before departure by entering the MY BOOKING section or WEB CHECK IN section from the home page starting 48 hours before the flight.

Please remember to check all the requirements to exit Israel. For further information please visit https://corona.health.gov.il/en/directives/leaving-israel/

IMPORTANT

We remind you that it is your responsibility to check the websites of the relevant authorities as the most recent government information may not be included on our website.

SICILY

For passengers flying to Sicily it’s recommended:

• to fill out the form online at this link (it can be done also after arrival in Sicily)

Flights suspended until 30/09/2021

The holders of reservations with departure until 30/09/2021 will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.

From 1st January 2021 for entry to Kenya it is mandatory to apply for the issuance of a visa online: www.evisa.go.ke. It will no longer be possible to make and pay for the visa on arrival.

The cost of the visa is $ 51, children under 16 are exempt. At check-in, passengers must show:

• e-visa printing
• Payment receipt printing
• Return flight ticket

Flights suspended until 30/09/2021

The holders of reservations with departure until 30/09/2021 will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.

Flights suspended until 30/09/2021

The holders of reservations with departure until 30/09/2021 will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.

Flights suspended until 31/05/2021

The holders of reservations with departure until 31/05/2021 will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.

Flights for tourism suspended until 31/07/2021

The holders of reservations with departure until 31/07/2021 will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.

Travelling to Dominican Republic
The Dominican authorities request the following requirements for arriving passengers:

• Before arriving in Dominican Republic it is mandatory to fill out a “public health form”, through the website https://eticket.migracion.gob.do/. To speed up the entry procedures, it is recommended, 72 hours before travel, to fill in the form, print it or take a screenshot of the QR code and keep it handy to show it to the customs authorities on arrival. Starting from 1 April March 2021 only the digital form will be accepted. If passenger have any concerns regarding the filling out the form, on the website https://viajerodigital.mitur.gob.do they can find an informative video and a series of frequent questions and answers that can help the passenger
• It is mandatory for all passengers to fill out the online self-certification before departure from Italy by entering the MY RESERVATION section from the home page of our site starting 48 hours before the flight
• All passengers arriving in Dominican Republic might undergo a random Covid test before entering the country.

Travelling to Italy
Italian and Dominican authorities request the following requirements for passengers arriving in Italy:

• Before departing from Dominican Republic it is mandatory to fill out a “public health form”, through the website https://eticket.migracion.gob.do/
• It is mandatory for all passengers to fill out the online self-certification before departure from Italy by entering the the MY RESERVATION section from the home page of our site starting 48 hours before the flight
• Please check all the requirements for passengers arriving in Italy from abroad as written at the top of this page (see NEW: RETURN TO ITALY FROM ABROAD)

IMPORTANT

We remind you that travel to / from Dominican Republic is prohibited except for the reasons listed in the DPCM in force (ex. urgency, work, study, health, return to residence) We remind you that it is your responsibility to check the websites of the relevant authorities as the most recent government information may not be included on our website.

Viaggiare Sicuri: www.viaggiaresicuri.it
Repubblica Dominicana: https://www.godominicanrepublic.com/newsroom/coronavirus/

From Italy to Senegal

Passengers departing to Senegal shall:

• show a COVID-19 PCR test with a negative result at check-in. The test must be carried out no more than 5 days before departure, done in Italy in a laboratory approved by the Ministry of Health. This certificate is an essential requirement to have boarding authorization from Senegal authority
• passengers arriving in Senegal will also need to complete a declaration available on the Dakar airport website
• at the moment, airlines bound for Senegal can only embark on some limited categories of passengers arriving from Italy (residents and others), as established by the Senegalese Ministry of Tourism circular no. 03/2020. In particular, the Senegalese residence card is required for residents, while for the other admitted categories, an authorization issued by the Senegalese Embassy in Rome or the Consulate General in Milan is required.

From Senegal to Italy

Please check all the requirements for passengers arriving in Italy from abroad as written at the top of this page (see NEW: RETURN TO ITALY FROM ABROAD ). Fill out the online self-certification before departure by entering the MY BOOKING section from the home page starting 48 hours before the flight

IMPORTANT

We remind you that travel to / from Senegal is prohibited except for the reasons listed in the DPCM in force (ex. urgency, work, study, health, return to residence) We remind you that it is your responsibility to check the websites of the relevant authorities as the most recent government information may not be included on our website.

Dakar Airport: https://www.dakaraeroport.com

Travelling to Spain

For al passengers It is mandatory to fill in, 24 hours before departure, the "public health form", through the website https://spth.gob.es/ or the Spain Travel Health-SPTH app, obtaining a QR code to be presented (on mobile or printed device) at check-in upon arrival in Spain.

Spanish health requirements depend on a risk assessment made on the basis of the country or area of origin. The risk assessment is subject to a weekly review and the list can be found at this link in section RISK COUNTRIES/AREAS. Spanish authorities request that all passengers arriving in Spain from a country / zone of risk listed in above link by air or sea, must have a valid health certificate to enter Spain, which can be one of the following:

1. A COVID19 vaccination certificate
2. A certificate of SARSCoV2 diagnostic test (PCR, RT-LAMP, ANTIGENIC) with negative result, carried out within 48 hours before arrival in Spain. Passengers will still have to show their Covid-19 test at the airport at the check-in counters at the airport (digital or printed format).
3. A COVID-19 recovery certificate

Children under 12 years of age are exempted from what above, however they must have the QR code obtained after completing the health control form.

Travelling from Spain to Italy

Please check all the requirements for passengers arriving in Italy from abroad as written at the top of this page (see NEW: RETURN TO ITALY FROM ABROAD).

Please remember to fill out the online self-certification before departure by entering the MY BOOKING section or WEB CHECK IN section from the home page starting 48 hours before the flight

IMPORTANT

We remind you that it is your responsibility to check the websites of the relevant authorities as the most recent government information may not be included on our website.

Gobierno de Espana: www.mscbs.gob.es
Viaggiare Sicuri: www.viaggiaresicuri.it

Travelling to Dubai

The authorities request the following requirements for passengers arriving in Dubai:

• All passengers will need to do a pre-travel (before departure) PCR test, irrespective of the country they are coming from. All Negative COVID19 Certificates must be printed in English or Arabic languages only (No Handwritten Reports). PCR test validity is no more than 72 hours before departure of flight. Children under 12 are exempt from PCR
• Passengers with any signs or symptoms of COVID-19 arriving in Dubai will be required to conduct a PCR test on arrival
• Download the COVID 19 DXB Smart App before arriving at the airport
• Passengers traveling as tourists arriving at Dubai (DXB) must have health insurance.

For further information please visit this website

Please remember to fill out the online self-certification form before departure from Italy by entering the MY RESERVATION section or the WEB CHECK IN available starting from 48 hours before the flight.

Travelling to Italy

Please check all the requirements for passengers arriving in Italy from abroad as written at the top of this page (see NEW: RETURN TO ITALY FROM ABROAD).

Please remember to fill out the online self-certification before departure by entering the MY BOOKING section or WEB CHECK IN section from the home page starting 48 hours before the flight

IMPORTANT

We remind you that it is your responsibility to check the websites of the relevant authorities as the most recent government information may not be included on our website.

Viaggiare Sicuri: www.viaggiaresicuri.it
Consolato Generale d’Italia a Dubai: www.consdubai.esteri.it

Travelling to the United States

The Government of the United States request the following requirements for passengers arriving from Italy:

• All passengers arriving in the US from Italy (including citizens and permanent residents) are required to present a negative Covid-19 test result, NAATs (nucleic acid amplification tests) or antigen tests, taken within three days of flight's departure. Children less than 2 years old are exempted. More information can be found here
• Every passenger must fulfill this form for entering in the U.S

Please remember that passengers who have transited or have been in Italy in the past 14 days are not allowed to enter and transit in the US. This does not apply to Non-US nationals presenting a valid NIE, US Nationals and permanent residents of the U.S. presenting a green card and other types of passengers. For further information please click here

Travelling to Italy

Please check all the requirements for passengers arriving in Italy from abroad as written at the top of this page (see NEW: RETURN TO ITALY FROM ABROAD).

Please remember to fill out the online self-certification before departure by entering the MY BOOKING section or WEB CHECK IN section from the home page starting 48 hours before the flight

IMPORTANT

We remind you that it is your responsibility to check the websites of the relevant authorities as the most recent government information may not be included on our website.

Flights suspended until 30/09/2021

The holders of reservations with departure until 30/09/2021 will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.