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You are trying to make a reservation for a child traveling alone. Neos offers the unaccompanied minor service at the cost of EUR 100 each way. It will be automatically add.
Complaints with the Neos Customercare must be opened via the online form on the website at the following link:FORM CUSTOMER CARE After submitting your complaint, you will receive an email with the case number. We will answer all passengers’ complaints within 30 days after the submission. At any time, by accessing your reserved area, you can monitor the progress of your complaint. ATTENTION: complaints submitted using other methods will not be accepted (for example using an email).